GENERAL TERMS AND CONDITIONS OF SALE
Company, organization: Le Relais de Lyon
Registered office: Le Relais de Lyon 64 rue Crozatier 75012 Paris Paris, France
Tel: +33 1 43 44 22 50E-mail : info@hotelrelaisdelyonparis.com
SIRET: 319 490 538 00018Share capital: €42,685.72 RCS (Companies register): 319 490 538 EU VAT number: FR76319490538
Objective of the site: Promotion of the establishment
Director of publication, legal representative: M. Benhamou
Editorial manager: M. Benhamou
Web master, design, editing, art direction: Cendyn France SAS
Photography: Cendyn France SAS
Web hosting: Cendyn France SAS
Cendyn President: Michael Bennett
This site presents:
· Informative content
· Online data collection
Data Protection Act: the site is subject to a declaration to the National Commission on Information Technology and Freedom. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the "Informatique et Libertés" law). To exercise this right, please contact: info@hotelrelaisdelyonparis.com
Ownership: The site and the information it contains are protected by French law on intellectual property and by international conventions. Except for use within the family circle or for private use, the site and no element of its content may be reproduced, republished, transcribed, modified or retransmitted without the prior authorization of the rights holders.
Preamble
These general terms and conditions of sale (hereinafter, the "General Terms and Conditions") define the contractual relations between any non-professional user (hereinafter, the "Customer") of Le Relais Gare de Lyon (hereinafter, the "Hotel") and its website XXXXX (hereinafter, the "Site"), operated by the company Le Relais Gare de Lyon, a simplified joint-stock company with a capital of 42,685.72 Euros, registered with the Paris Trade and Companies Register under number 319 490 538, whose registered office is located at 64 rue Crozatier 75012 Paris with an intra-community VAT number of FR95451367056 (hereinafter, the "Service Provider"), from the booking to the Customer's departure from the Hotel, as well as the conditions applicable to any reservation made through the reservation services of the Hotel's Website.
The Service Provider reserves the right to modify, in whole or in part, the General Terms and Conditions at any time. In this case, the new version of the General Terms and Conditions will be available on the Site with its effective date. The applicable conditions will be those in force on the date of validation of the Client's booking. The Client declares that he or she has read the General Terms and Conditions, the prior acceptance of which is mandatory before any booking is validated. All validated bookings entail the express and complete acceptance of the General Terms and Conditions and the waiver of the right to invoke its own terms and conditions of purchase or other conditions. When the booking is made on the Hotel's Website, the Client declares that they have read the General Terms and Conditions and have accepted them by ticking the box provided for this purpose before validating the booking. The Client has the option of saving and editing these general terms and conditions using the standard functionalities of their browser or computer.
Scope of application of the T&Cs
The General Terms and Conditions apply to all bookings made directly with the Service Provider or via the Internet via the booking services of the Hotel's Website. The General Terms and Conditions apply to all the services offered by the Hotel. The registration of the reservation and the sending of the confirmation will constitute proof of the transaction and acceptance of the operations carried out.
The Client declares that he is acting for personal purposes that do not fall within the scope of his commercial, industrial, artisanal, liberal or agricultural activity and that he has the full legal capacity to commit himself to these General Terms and Conditions. The Customer declares that he/she is responsible for the use of the Hotel's Website booking website, both in his/her own name and on behalf of third parties, in particular minors. In this regard, the Client guarantees the veracity and accuracy of the information provided, both by himself and by the minors in his care at the time of booking. Fraudulent use of the Hotel's booking services or in breach of the General Terms and Conditions may result in the denial of access to the services offered and may result in proceedings before the competent courts.
Booking
Anyone wishing to stay at the hotel is recommended to book. The reservation will only be confirmed once the hotel has given its consent. At the time of any reservation, the customer must give a credit card number on which the hotel can make a pre-authorization. The hotel contract is deemed to have been concluded as soon as the agreement has been reached between the parties. Bookings made on our website are effective after pre-authorisation. In case of rejection, the hotel may cancel this reservation.
The consumer is solely responsible for his or her choice of services and their suitability for his or her needs, so that the provider cannot be held liable in this regard. He does not have the right of withdrawal. They must comply with the cancellation conditions of the reservation.
Payment
The accommodation service is payable at the latest on the day of departure but can be requested on the day of arrival. For long-term rentals (1 week or more), bills must be paid weekly.
We accept the following credit cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash.
Pursuant to Article 2102 of the Civil Code, the customer cannot object to the retention of his luggage if he refuses to pay.
A valid bank card in the name of the customer will be required as a guarantee. A bank imprint is made as a guarantee of a minimum of one night's stay (equivalent to 5 nights for stays of 5 nights or more). In some cases, however, the fingerprint may appear as a pending debit to the bank account associated with the card being used. In rare cases, the request for authorisation may result in a debit by the Client's bank even before the actual debit is effective. In this case, the balance will be automatically re-credited by the bank to the customer and may appear as a refund.
Room rates are per night. Failure to pay will result in the immediate expulsion of the customer, subject to legal proceedings for the payment of his or her due. In the event of a dispute, jurisdiction will be attributed to the Judge of summary proceedings of the civil courts. In the event that the customer cannot provide a valid credit card, we will be forced not to grant their room rental request.
The hotel reserves the right to charge the customer, using the credit card provided as a guarantee at the time of booking or at the time of arrival, for any consumption, overnight stays or extras that they have not paid for on the day of departure. The same applies to any offence or damage found after the customer's departure, the amount of compensation will be debited from the customer's card. The latter may request an invoice corresponding to these debits.
Unless proven otherwise, the data stored in the service provider's information system, on computer or electronic media, have probative value concerning the reservations made by the customer. Consequently, these data may be produced as evidence in any contentious or other proceedings, and will be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative value as any document that is drawn up, received or kept in writing.
Prices
All prices are inclusive of all taxes (VAT included). The prices of the reservation are indicated before and during the reservation. The amount to be paid by the customer takes into account the price of the night multiplied by the number of nights to which the chosen options are added.
Tourist tax
The tourist tax is never included in the price of the reservation. It is to be paid in addition to the price of the accommodation, per person and per night (current rate subject to change by the municipality).
Cancellation/modification of booking and commitment
In case of modification or cancellation of a reservation, all customers are required to notify no later than 2 days - 48 hours before the arrival date. If the customer fails to notify within the above deadlines, he must pay for his reservation. Any rental started is due in full. Delays in arrival or early departures are not eligible for a refund under any circumstances. - In case of cancellation or modification up to 2 days / 48 hours before the arrival date, the hotel does not charge a fee (request made by e-mail).
· In case of late cancellation or modification, the hotel requires 100% of the stay (request made by e-mail).
· In case of no-show, the hotel requires 100% of the stay and will have the option to re-rent the room.
· In case of changes during the stay, the hotel requires 100% of the stay.
Non-refundable reservation
Full charge of the amount of the stay at the time of booking, non-modifiable and non-cancellable and non-exchangeable. The hotelier has the possibility to re-rent a room without delay under the following conditions:
· Cancellation by the customer.
· Modification of the reservation by the customer.
· No customer show.
· Error by the customer when making a reservation (dates, number of rooms, type of room).
Group Booking
A reservation is considered as a group from 5 rooms booked. Specific conditions will be assigned.
Duplicate Booking Cancellation/Modification
In the event of a duplicate reservation as a result of an error by the customer, the customer may modify/cancel the reservation made in error within 24 hours (excluding arrival on the same day) following the reservation.
Cold calling
As a consumer, you have the right to register free of charge on the Bloctel telephone canvassing opposition list.
Acceptance of the General Terms and Conditions of Sale
The general terms and conditions of sale apply to all reservations. Any stay entails acceptance of the hotel's special conditions and internal rules. Failure to comply with the above provisions will result in the immediate termination of the contract. In the event of non-compliance with the hotel's internal rules, the guest will be asked to leave the hotel without being able to demand any refund.
The Customer acknowledges that he/she has been informed, prior to the confirmation of his/her reservation, on the Hotel's Website, in a legible and comprehensible manner, and on a durable medium, of these General Terms and Conditions and of all the pre-contractual information provided for in Articles L. 221-5 and L. 221-11 of the Consumer Code, and in particular:
· the essential characteristics of the services, taking into account the communication medium used and the service concerned;
· the price of the service and its ancillary costs;
· in the absence of immediate performance of the contract, the date or period within which the Service Provider undertakes to perform the service;
· information relating to the identity of the Service Provider, its postal, telephone and electronic contact details and its activities, insofar as it is not apparent from the context;
· information on legal guarantees and how they are implemented;
· the possibility of resorting to conventional mediation in the event of a dispute;
· the non-applicability of the right of withdrawal.
· information on the existence of codes of conduct, where applicable, guarantees and guarantees, termination procedures, dispute resolution methods and other contractual conditions.
Disputes and Claims
Any complaint relating to a reservation must be sent by the Customer by registered mail with acknowledgement of receipt to the Hotel's email or postal address, no later than fifteen (15) days following the last night, under penalty of forfeiture:
Le Relais Gare de Lyon 64 rue Crozatier 75012 Paris
In the event of a dispute between the professional and the consumer, the latter will endeavour to find an amicable solution.
In the absence of an amicable agreement, the consumer has the possibility of referring the matter free of charge to the consumer mediator to which the professional belongs, namely the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.
The referral to the consumer mediator must be made:
· Or by completing the form provided for this purpose on the AME CONSO website www.mediationconso-ame.com
· Or by mail addressed to AME CONSO, 11 Place Dauphine - 75001 PARIS
Also, you will find the electronic link below to access the online dispute resolution platform on the official website of the European Union (ODR): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.homes2.show&Ing=FR
IN THE EVENT OF NON-COMPLIANCE BY THE CUSTOMER WITH ONE OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY WITHOUT ANY COMPENSATION.
